Welcome, then, to a time when airlines don't have enough staff, yet apparently still create schedules they know are unworkable. And a time when airports don't have enough staff to process even the passengers that airlines do manage to get to their destinations. Amid all this, I'd still like to bring you a thimbleful of hope. One airline realized that it might try to do something itself, rather than let passengers buy new tickets so that they could look for their luggage at the airport.