Purposeful Student Loan Mess

Interest on student loans restarts on September 1 with payments starting in October. Few are prepared. If you are a student with questions, good luck getting answers.

And who is the servicer one needs to call?

Transferred to a New Servicer

About four-in-10 borrowers' loans transferred to a new servicer during the pause that began in March 2020, according to government data.

Why was anyone transferred to a new servicer when literally nothing was getting serviced?