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IPFS News Link • Robots and Artificial Intelligence

First fully automated McDonald's outlet creeps out customers

•, by: Roy Green

The customer can go in, order the food, get the meal and pay the bill without human interaction. Of course, the food will still be cooked and prepared by people, but they're all tucked in the kitchen, out of sight and out of contact.

Also, the store is just about half the size of the traditional McDonald's store and there's nowhere to sit down customers. There's a creepy silence as nobody is manning the counter.

TikToker @foodiemunster took a peek inside this new style of McDonald's and got an eerie feeling sans the usual busy atmosphere of traditional fast-food outlets.

A customer can place an order and receive the food without interacting with people as the automated delivery system sticks the order on a conveyor belt and carries it out as well.

Delivery drivers from various takeaway apps like Uber Eats can still pick up food for people on a driveway.

According to Max Carmona, McDonald's senior director of global design and restaurant development, the company is "finding new ways to serve customers faster and easier than ever before."
The automation process has been going on slowly for the past few years at McDonald's. Most orders aren't placed at the counter anymore, but in kiosks. Now, customers can choose and then press what they want onto those touchscreens that had been installed all over the restaurant.

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