A private firm can certainly make any asinine demands it chooses of its customers but it just goes to show you how secular puritanism is taking over the damn country.
As H.L. Mencken put it, "Puritanism: The haunting fear that someone, somewhere, may be happy."
But I hasten to add that there are additional considerations in this case.
According to the woman, she was visiting the bank to close out her account so the question really becomes one of whether a bank can change its rules about entering a bank after it takes a person's money.
It should be noted that Texas Gov. Greg Abbott had already lifted a statewide mask mandate so this was entirely Bank of America's demand.
Can a bank make any demand of its customers before they are allowed to take out their money if no indication of such a demand was in place when the customer originally opened the account?
And whatever happened to trying to be accommodative to a customer?