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IPFS News Link • Business/ Commerce

Chick-Fil-A To Test New "Drive-Under" Concept, Larger Kitchens To Increase Efficiency

• https://www.zerohedge.com by Tyler Durden

The popular chicken chain is testing a new concept where to-order orders will arrive at their destination vehicles down a chute. It plans on testing the concept at a new store in Atlanta, with a focus on trying to cut down its wait times, CBS wrote this week.

The chain will also be debuting a new walk-in concept store in New York City.

In a statement the store put out this week, Khalilah Cooper, executive director, restaurant design, said: "Digital orders make up more than half of total sales in some markets – and growing – so we know our customers have an appetite for convenience."

Cooper continued: "Understanding this desire for convenience, the locations for these tests were intentionally selected with the customers in mind, giving them more control over their desired experience and cutting down wait-time, while continuing to provide genuine hospitality and care to every guest."


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