Sasha Zbrozek lives in Los Altos Hills, California, which he describes as "a wealthy Silicon Valley town," in a house about five miles from Google's headquarters. But after moving in December 2019, Zbrozek says he learned that Comcast never wired his house—despite previously telling him it could offer Internet service at the address.

Today, Zbrozek is on the board of a co-op ISP called Los Altos Hills Community Fiber (LAHCF), which provides multi-gigabit fiber Internet to dozens of homes and has a plan to serve hundreds more. Town residents were able to form the ISP with the help of Next Level Networks, which isn't a traditional consumer broadband provider but a company that builds and manages networks for local groups.

Zbrozek's experience with Comcast led to him getting involved with LAHCF and organizing an expansion that brought 10Gbps symmetrical fiber to his house and others on nearby roads. Zbrozek described his experience to Ars in a phone interview and in emails.

"Before I bought my home, I checked with Comcast—by phone—to see if service was available at the address. They said yes. After moving in, I called to buy service. The technician came out and left a note saying that service was not available," he told us.

Want Comcast? That'll be $210,000

There are five parcels that neighbor Zbrozek's property, and three of them have Comcast service, he said. Comcast's online availability checker indicated—correctly, as it turned out—that the house he was buying didn't have service. But it was clear that Comcast was serving the neighborhood, so he called the cable company to find out if he could get Internet access.