It is easy to get good or bad customer service reps at any company. My complaint today is not about agents, but about piss poor corporate policy. We flew into Albuquerque, New Mexico, on Friday, May 19. We had a car rented from Dollar Rent-A-Car at the airport. Our flight was delayed.

We got in about 12:30 AM. All of the other car rental agencies stayed open. Dollar was alone in closing early. This was despite a call to Dollar informing them of the airline delay. We called Dollar around 9:00 PM when the airline announced the delay. Their response was along the lines of, too bad, we close at 11.30. Most of the other rental agencies stayed open until 12:30 AM, regular hours. Not only did Dollar much earlier than the others, the others stayed past 1:00 AM to handle the last flight. We went down the line, rental place after rental place. Budget had cars. The agent, I believe James was his name, was exceptionally helpful.

Budget's regular closing hour at that location is 1:00 AM. I asked James if they would stay open later. He said, yes, if people phone in a delay.