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IPFS News Link • Transportation Security Agengy/TSA

Airport screening made 70,000 miss American Airlines flights this year

• http://www.reuters.com, BY JEFFREY DASTIN

A shortage of staff and a surge in air travelers have created a nightmare scenario for the U.S. Transportation Security Administration (TSA), with airport wait times in places like Chicago stretching beyond two hours.

While TSA is taking steps to shorten lines such as hiring more full-time officers, it lacks the staffing to handle peak travel times this summer, Administrator Peter Neffenger said on Wednesday.

American, the world's largest airline, wants TSA to create a senior internal role focused on traveler concerns, said American Airlines Group Inc Senior Vice President for Customer Experience Kerry Philipovitch. The request comes days after Neffenger shook up TSA's management, removing the head of security operations, Kelly Hoggan.


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