Novus Health Care Service is a company based in Frisco, Texas that provides in-house care for terminally ill and elderly patients. The company's website indicates clearly that Novus prides itself on the quality of care and "improved patient outcomes" as a result of the services its employees provide. However, an affidavit released by the FBI suggests Brad Harris has failed to comply with the principles of his own company.

The investigation began in 2014, when Novus was facing allegations of offering services to patients who did not apply for them. Novus was also accused of collecting funds for "unnecessary" services and procedures. During the investigation, Harris' underlying scheme was discovered. Text messages the CEO sent to employees revealed he regularly instructed nurses to overdose patients with medication, often morphine, to hasten people's deaths.